As technology continues to become more widely used in the legal sector, it is apparent that even the most traditional offices should adapt. Technological advances, however, are occurring quickly. Not all attorneys and legal support staff are equally prepared to manage these new systems themselves. They do not, necessarily, require an entire IT department. This is where the right managed services provider (MSP) can be instrumental.
Managed service providers are companies that manage their clients’ IT infrastructure remotely. These are generally set up as a subscription per-device, per-user, or all-inclusive plan. Since providers have access to sensitive information, it is vital that the decision regarding which to choose is made carefully. Consider the following before searching for the right provider.
Why Would a Law Office Benefit from Having a Managed Services Provider?
Outsourcing IT management would reduce the stress and effort of maintaining the devices and network required to run a law office. Along with streamlining the day to day operations, a managed service provider will increase efficiency. For example, it would provide the following:
- Adaptability to technological innovations
- Access to advice, knowledge, and skills
- Better business continuity and service
- Better operations
- Improved regulatory compliance
- Increased efficiency
- Increased IT security infrastructure
- Reduced costly, technology-related risks
- Streamlined operations
Although initially, it will add to the operating expenses, with the increase in efficiency it will reduce expenses over time.
Why Should Law Offices Choose an MSP with Industry Experience?
As with any service or product, the number of years it has existed indicates how well it can be expected to perform. Therefore, a more experienced provider is likely to have been tried and tested. Mistakes have already been made and solutions discovered. They have become seasoned professionals. Seeking a managed services company that has been around for a while reduces the chances that they are still figuring things out.
Be choosy. A qualified managed services provider may be capable of handling a new business with expertise. An industry-specific provider will handle it better. The legal profession is a highly-specialized vocation. It has a precise nomenclature and failure to use the correct word or phrase could result in big trouble.
An IT with legal experience is better suited to managing the services of a law office than an IT with a more general history. Choosing a provider with legal experience ensures they are able to anticipate potential issues, as well as understand the practice’s operational needs.
Why Should You Select a Provider with an In-House Network Operations Center?
Many managed service providers decrease the cost of their overhead by outsourcing their Network Operations Center (NOC). Although this may be fine for many companies, it could present problems for a heavily-regulated business like a law office. With the strict regulatory mandates, it is necessary to ensure that not only does the service provider adhere to them, but that their third-party NOC does, as well.
What Is Meant by Quality of Service When Comparing Managed Service Providers?
Determine whether potential providers outsource or handle service aspects in-house. If they handle in-house, inquire into their staffing levels. Do they have established procedures for various tasks? Do they have enough personnel to troubleshoot problems for clients?
A high-quality managed services company should also be able to have reasonable response times. They should offer accurate estimates for how long it takes for them to fix various problems that may arise in the future.
What Is the Importance of Innovation and Scalability?
Choosing a provider that adopts the most recent technology and offers the newest services ensures the office remains contemporary. An innovative IT managed services provider is able to use the latest strategies to address daily operations, as well as any potential problems that arise. This provides an edge over other, less modern law practices.
Additionally, when comparing MSPs, it is a good idea to address scalability. Like any company, a law practice is liable to grow and change. The right service provider should be able to accommodate this expansion. They should have enough experience that they can answer how they would handle these issues based on how they have in the past.
Whether it’s a new practice or a well-established partnership, most law offices could benefit from hiring a managed service provider for their Information Technology. By following these suggestions, savvy lawyers can select the right provider for their needs. Along with the many other perks, it helps ensure attorneys and office support staff have more time to focus on other, more important aspects of their jobs.